Friday, October 29, 2010

Going Google across the 50 States: Texas brothers convert 30% more leads by staying on track with Google Apps

[Cross-posted from the Google Enterprise Blog]

Editor's note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from David Bullock, CFO of YETI Coolers based in Austin, Texas. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

YETI Coolers, co-founded in 2005 by brothers Roy and Ryan Seiders, offers durable, super-insulated ice chests for serious outdoor enthusiasts. Roy first recognized the potential of a premium cooler during an early entrepreneurial endeavor and decided to design his own. He recruited his brother to help and the two settled on YETI for the company name – a new brand that consumers could easily associate with frigid toughness. Today, YETI coolers are “certified grizzly-proof” and distributed through over 500 dealers across the country.

When Roy and Ryan started the company, they recognized the value of Google’s free email service, Gmail, and started with one email address – However, fast forward three years and the company had grown to 10 employees. We hit a tipping point where we needed to expand and create a more professional look with email addresses. The question was how to retain three years of information and still offer the entire office the same easy-to-use interface and access to remotely-stored email history. The solution was Google Apps.

Soon after implementing Google Apps, we hired our first National Sales Director who resides in North Carolina. Despite the geographical barrier, Google Docs has allowed us to collaborate with him and other remote employees in real time, and has became a critical component of our sales process.

Our goal is to increase the number of dealers that sell YETI coolers but for a long time, our volume of dealer inquiries was unmanageable and we missed out on sales opportunities. This is where a Google spreadsheet saved us. We created a “Potential Dealer Tracker” to track, prioritize, and, most importantly follow up with potential YETI dealers. By capitalizing on dealer inquiries in an organized, methodical way, we’ve been able to convert 30% more leads just this year. The profit from the new accounts nearly pays our National Sales Director’s salary!

We also use Google Calendar to track internal and external meetings and even non-work events like Red Raider and Longhorn football games. More recently, we started using Google Sites and launched our company’s first intranet. We look forward to adding even richer content to the site as the company continues to expand.

Given the rapid growth we’ve experienced over the last few years, it has been extremely difficult to stay on top of all areas of the business. Google Apps has changed this, providing the tools we need to succeed. It’s low cost, secure and easy to use – from our standpoint, Google Apps is the perfect solution for any small business.

Google Media Solutions Series, Part 4: Google TV Ads - Tune into success

The Google Media Solutions series has been cross-posted from the Google Agency blog, as the solutions outlined there are fully applicable to small businesses.

Congratulations, you have made it to the final installment of the Google Media Solutions series! We get frequent questions about Google TV Ads; whether it's the right platform, how much it costs, how it works. Here’s your crash course.

Google TV Ads is an online marketing place that allows anyone to launch national TV campaigns and measure their success with timely reporting. Google TV Ads allows you to buy the programs that you want without bundling, pay only for impressions delivered and access viewership data from a sample of millions.

Ready to jump in? Let’s dispel a few myths that you may have heard:
  • Does TV advertising fit into my marketing mix? Television advertising allows you to reach a wider audience than any other advertising medium. Generate brand awareness and demand through sight, sound and motion. It’s also a great supplement to any online strategy - read how ooVoo used TV to drive a 500% increase in site traffic.
  • We want to get started, but we don’t have a commercial. Can you help? Of course! You can use the Google Ad Creation Marketplace to connect with professional ad production houses for as little as $200. Creating compelling, effective TV ads at relatively low costs has never been easier.
  • But is TV Measurable? If you have a website, we recommend tracking and comparing website visits with your TV campaign metrics using Google Analytics. Google Analytics can track TV campaign metrics like TV impressions alongside daily web traffic volume.What does it take to get started? Create a video ad, log into AdWords, choose targets and shows and see your ad on TV within 48 hours! Visit the Getting Started Guide for more tips.
This post concludes our Google Media Solutions series. Over the past four weeks, we have reviewed Google AdWords, the Google Display Network, Remarketing, YouTube and Google TV Ads. Hopefully you have learned some tips and tricks along the way.

Posted by Laura Salzberg, Agency Team

Thursday, October 28, 2010

YouTube’s Promoted Videos picks up steam

How do you increase sales and build your brand when you’re on a limited budget? You might consider using YouTube’s Promoted Videos. YouTube reports that it has served its 500,000,000th Promoted Video view this week and has seen a six-fold increase in clicks it has delivered to businesses such as Shopper’s Choice, Dynomighty and Orabrush. This ad product combines the branding capabilities of video with the direct response action of search advertising, allowing advertisers to promote their videos against search results or related videos on YouTube. For more information on this announcement, please visit the YouTube blog for the full story.

Posted by the YouTube Team

Tuesday, October 26, 2010

Google Media Solutions Series, Part 3: Re-engage your customers while they browse with remarketing and the Google Display Network

Welcome to the third installment of the Google Media Solutions series. This series has been cross-posted with the Google Agency blog, since many of them are applicable to the small business owner. In this post, we will review the Google Display Network. The Google Display Network is a large group of websites and blogs that display AdWords ads and allows advertisers to scalably reach their customers at moments of relevance. People are using it for direct response, web engagement as well as driving offline conversions.

We have rolled out many new features for the Google Display Network. One that we would like to highlight is remarketing. Google remarketing uses custom technology to reach potential customers who have previously visited your website. Implementing the remarketing tag is very easy; you simply add a pixel to your website. After adding the pixel, you can use remarketing to help capture additional sales or leads by re-targeting users who have already visited the site, and generally convert better and at a lower CPA. To learn more about remarketing and other innovative targeting options on the Google Display Network, you can check out this post from the Google Display Network blog series.

We frequently hear some common misconceptions from advertisers about the GDN that we’d like to clarify:
  • I’ve tried the GDN before - what has changed?: The Google Display Network has changed a lot in the past few years. Today, the median advertiser gets approximately 20% of their conversions from the GDN at a CPA that is comparable to search.* To drive results like these, we are investing heavily in many new features that make the GDN an effective platform for advertisers with any marketing objective. Examples of features we've introduced over the years include site exclusionsabove the fold targetingfrequency capping, and consolidated view-through conversion reporting.
  • The Google Display Network only works for branding: Contextual targeting and remarketing are just a few examples of great tools that direct response marketers can use to reach potential customers in the later stages of the buying cycle, like consideration and decision. The Conversion Optimizer can also help you generate additional conversions at an attractive cost-per-acquisition (CPA). With powerful tools like these, you can make sure you are capturing all your potential customers as they spend time across the web.
Thanks for reading the third part of the Google Media Solutions blog series. Next, we will discuss how you can use Google TV to drive results for your clients. 

*Internal analysis of North America advertisers advertising on both search and content, with conversion tracking enabled, from Dec. 2007 – Nov. 2008

Monday, October 25, 2010

Advertise your local business with Google Boost

[Cross-posted from the LatLong Blog]

As a local business owner in today’s day and age, you know that it’s important to have an online presence because that’s where your customers are. In fact, research shows that 97% of people conduct research online before buying locally. Hopefully you’ve gone to Google Places to claim your free business listing that appears on Google and Google Maps. That enables you to share accurate information about your business such as your hours of operation, photos and videos - and now you can do even more.

Today, we’re announcing the availability of a new online advertising solution to help local businesses connect with potential customers in their area. Boost enables business owners to easily create online search ads from directly within their Google Places account. No ongoing management is needed after the initial set up, and this beta is currently available to select local businesses in San Francisco, Houston and Chicago.

Boost ads are eligible to appear in the “Sponsored Links” section of and Google Maps search result pages. For example, if you’re a restaurant owner in San Francisco who has signed up for Boost, your ad may show up when someone does a related search like the one below, indicating a cuisine and location that matches yours. Beyond the basics like your company name, address, phone number and website, your ad may also include the number of reviews you’ve received, an average star rating and a link to your Place page to help potential customers find additional useful information about your business. When a map appears alongside the results, a blue pin will help folks quickly find your location on the map. Businesses using Google Tags will also see their yellow tag appear in the ad.

To create your ad, all that is required is a short business description, a web or Place page, your business categories and a monthly budget. From there, our system automatically sets up your ad campaign - figuring out the relevant keywords that will trigger your ad to appear on Google and Google Maps, and how to get the most out of the budget you allotted. You’ll only pay when a potential customer actually clicks on your ad, and you can also view basic ad performance data from your Google Places dashboard.

Here is an example of the simple sign up page within Google Places, which takes just a few minutes to complete. To make the process even easier, the “description” and “categories” fields may be pre-populated with suggestions based on the information you provided on the Place page for your business.

We hope Boost provides busy local business owners with a quick and easy way to share information about themselves with the people who look for them online. Placement in the “Sponsored Links” section of the page will, as always, depend on factors such as your ad’s relevance and quality. Boost does not affect the ranking of the free, organic business listings in any way.

As we do with all beta features, we’ll carefully review the data and effectiveness of this trial and may make changes before making decisions about any future expansion. In the meantime, business owners can sign in or claim their listing in Google Places, and select businesses in San Francisco, Houston and Chicago will see an invitation to try Boost in the account dashboard. Interested businesses outside these areas can sign up to receive notification when Boost comes to their area by filling out this form.

Posted by Kiley McEvoy, Product Manager

Writing - It's Just Like Climbing Mountains

I began marking a student's assignment yesterday and their first comments were apologising for the delay in sending this latest exercise through. She was surprised at how much work was involved and how long it had taken her to complete it.

Many beginner writers believe that writing is easy. You just pick up a pen and sit down to write. Whilst this IS true, (there's no other way of writing, without actually doing some writing) what they don't realise is that that isn't it! There's a lot of honing and editing to endure before the text is perfect.

True writers are those who understand that writing is like mountain climbing. There are many who set off at the bottom, full of enthusiasm and raring to go. Then the incline gets steeper and suddenly the novelty starts wearing off. Out of puff, many turn around and return to the bottom, having underestimated the challenge ahead. It is the real writers who continue climbing.

A little preparation works wonders. When I climb a mountain, I plan my route in advance. I sit down and consult the map, looking for a suitable route up and and enjoyable route back down. I identify stages where I can stop for breath ... I mean ... stop to take a nice photograph. I try to gauge what time I should be at the summit to ensure I allow enough time to get back.

The same goes for my writing. I plan out roughly what I need to do. Where should I look to find out further information and background material? When is my deadline? Where should I be at each stage of my writing? In my own imagination, the summit of the mountain is the completion of my first draft. Getting the first draft written is always my challenge. Once I've done that, the editing process is all downhill! So, if I have a deadline of two weeks, then I will plan to be at my first draft summit by the end of week one.

Viewpoint 1
It's imperative that you plan these 'photographic breaks' on your climb. When climbing mountains, the view changes with every step you make. At the end of the day, or your writing time, stop and look back over what you've just written. Perhaps the path was harder going than it looked. But there's nothing to worry about now. You wouldn't drop back down a mountain at this stage and look for an easier path up, would you? You're here now. The next stage, is a new day, so look forward to the next viewpoint. How are you going to get there? Jot down a few simple notes to remind yourself when you're next back at your writing desk.

Viewpoint 2
At the end of your next day's writing time, stop and take another look at the view. Refreshed from your break at Viewpoint 1, you'll find it easier to get going again on the next stage, if you're clear about where you're heading. Mountain paths have a habit of getting steeper as you draw towards the summit, especially if it turns out to be a false summit. But no matter how many false summits I encounter on my climb, the fact remains - I am higher than I was before. As I progress to each viewpoint in my writing, I know that I'm further in my journey. I might wish I was at the top now, when I'm not, but I know the summit is closer than it was two days ago!

Viewpoint 3
As you near the summit, you get a better overall picture of what lies beneath you. You see the bigger picture now. It's tempting to start planning your descent, or the changes to your text now, because you can see it better from this viewpoint. But don't. You don't start descending, until you've reached the top. By all means, make a note of any changes to the path back down that you'd like to make, but don't make them now - now is the time for that final burst to the summit.

Summit - Hooray!
 First things first, have a break and enjoy the view! You've achieved the toughest part. Creating something new can be daunting, but the sense of achievement when you've created it is overwhelming! Remind yourself as you look back over your text, that back down at the bottom, none of this had happened. You've made it happen.

Enjoy the moment and share your news. Walkers share their experiences too at summits. Watch out for that nasty patch of stinging nettles by the third stile - they pounce when your back is turned! Tell other writers about finishing your first draft, and the view you can see now. They may offer you some helpful suggestions for your editing route back down to basecamp.

Then remind yourself of your route down. Do you need to make any changes to your path? Is there an easier track you can take? Can you take the path you planned or are you tight for time now? With some writing projects, deadlines can change as quickly as the weather turns on a mountain. Sometimes, it's necessary to get back down quickly, but you should always do so safely, don't take risks. Taking a short cut with the editing process can be risky.

Back at Basecamp
When you finally return to basecamp, you'll feel another sense of achievement. It's finished. You did it! Walker's celebrate a mountain climb with some completely unhealthy rewards - a drink in the pub, some fast food (well, faster than the climb up) or an entire packet of chocolate hobnobs. But that's okay, because they've worked hard for it. And writers who finish writing and editing their work should reward themselves too. It's what motivates us for tomorrow's mountain.

basecamp next week end, I'll be able to look back over this week and see what I've achieved. And because I've planned my route out beforehand, I know which summit I'm conquering this week.

Good luck.

Friday, October 22, 2010

Going Google across the 50 States: Investment advisory firm in Illinois turns to technology to get ahead

[Cross-posted from the Google Enterprise Blog]

Editor's note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from Dustin Bonnema, Portfolio Analyst and IT guru for MainStreet Advisors based in Chicago, Illinois. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

Founded in 2003 by two veteran investment professionals, MainStreet Advisors is a Chicago-based Securities and Exchange Commission (SEC) Registered Investment Advisor. We provide investment advisory services, portfolio management, and marketing support for our clients, and are expanding rapidly - we’ve already outgrown our current office space, two years ahead of plan.

Such fast growth prompted us to focus more on technology and find ways to remove communication barriers for all employees. So we switched to Google Apps earlier this year and are already using many of the products in the suite including Gmail, Google Calendar, Google Docs, and Google Sites. We couldn’t be happier with Google Apps, and the best part is that everything is online and all the products are easy to learn and use. We’re trying to put as much as we can into a Google spreadsheet or document.

Shared Google Calendars are used to track time-off, conferences, committee meetings, and individuals’ travel schedules. This is a critical component of our internal communication strategy since Managing Directors and other executives travel as much as 40 - 50% of the year. This same group is reliant on mobile phones, and use either iPhones or BlackBerry devices to access Gmail and other applications, while they’re on the go.

As the company grows, it has become harder to locate and share updated information and policies across all employees. Google Sites is solving this problem – we built an intranet that includes links to shared calendars, client websites, group email aliases, expense reports, gift matching instructions, and investment policies. A Google form is also embedded in the site so employees can submit vacation requests that are updated directly in our HR manager’s spreadsheet. In time, we plan to add even more to the site – we’re already showing gadgets with intra-day performance of market indexes across the world and we’d like to add a map of client locations and charts outlining our company assets over time.

Aside from helping us create more efficient business processes, Google Apps has become a key part of our business continuity plan. We have the security of knowing that if something goes wrong in the Chicago office, we’ll still be able to access our information from other places. This is critical to protecting our clients’ investments, and the future of our business.”

Thursday, October 21, 2010

Scrivener for Macs .... and Windows in 2011!

Those of us using Apple Macs have had the joy of using a programme called Scrivener for some time now. It was created by a writer, for writers, and it assists writers by allowing us to focus on the content we are writing and worry about the structure later. It works best (in my opinion) for large projects - the non-fiction books, the novel and the screenplay, although it can be used for any form of writing.

It's a great in that it allows you to store all of your research data and information (including pictures, soundtracks and movies) in the same file as the document you are writing.)

Scrivener is not a word processor, although it can do the basics of bold, italics and underlining, etc. Instead, it allows you to write a scene, or a collection of scenes, in any order that you like. What makes Scrivener better than a word processor, is that you can move huge chunks of text around, quickly, easily and without cutting and pasting. So, if you decide that scene 14 would be better as scene 2, you simply drag and drop. Here's how the programme is described by the developers:

Scrivener allows you to split up a long text into smaller, more manageable chunks (chapters, scenes, main points - how large or small is up to you) and to edit them independently or together as one long document. Its structural tools include a corkboard and an outliner for rearranging the constituent parts of your draft, so that you can plan your work in advance or get an overview and restructure it after the first pass. You can also refer to research documents (such as images and PDF files) by having them alongside your text as you work.

When your manuscript is complete, you can compile it into one long document for printing or for exporting to a word processor such as Microsoft Word. 

To find out more, visit the Scrivener website at

There's a great video demonstration available at
Why am I mentioning this now?
Well, the second version of Scrivener is about to be released for Apple Mac users, but in 2011, for the first time, there'll be a version for Windows users too. And, any Windows computer user who tackles this year's NaNoWriMo event (National Novel Writing Month in November) and successfully completes the required 50,000 words during that month (and gets their verification certificate) can obtain a 50% off discount voucher of the Windows version when it is released early next year. (A single license will be $40, so the voucher will drop it down to $20.)
To find out more:

Good luck if you're planning to do NaNoWriMo this year.

Tuesday, October 19, 2010

How To Turn 3p Into £100

Just take a look at this cheque. Yes, that's right. Barclays Bank sent me a cheque for 3 pence. (It wouldn't have happened in my day when I worked on the 'Open and Close' account section.)

I closed an account and did they simply transfer the outstanding credit interest to my current account? No. They sent me a cheque. Ooh, I can feel the steam rising from your own ears as you read this! Infuriating isn't it? Not only have the banks made a mess of our economy, but they clearly have money to waste by posting cheques of 3p out to their customers. (Yes, it was sent first class.)

So, how many times have I told you that you should send off a letter to a magazine when you have something to say? Well, spotting an opportunity I decided to do just that and I wrote to Moneywise magazine. And guess what? It's their Star Letter in the October issue! And what's the prize for their Star letter? £100 of M&S vouchers!

So that, my dear readers, is how you turn 3p into £100.

Can anyone better that?

Good luck!

Google Media Solutions Series: Part 2, YouTube - Bring Creative Solutions to Your Clients

Over the next four weeks, the Google Agency Blog will be debunking common myths, passing on easy implementation tips, and sharing general how-to of Google advertising. We'll be cross-posting to this blog, since most of the tips are relevant to small businesses. You'll be able to find all the tips in one place under the label 'Google Media Solutions Series'.

Online video represents a huge opportunity to reach potential customers with new, compelling formats. YouTube is the 
perfect platform to reach these customers, drive sales and enhance branding initiatives.

There are many benefits to advertising on YouTube. It is a unique platform which allow you to reach potential customers who are engaging online. You can set up YouTube campaigns through the AdWords interface. With our new 
YouTube Video Targeting Tool, you can target specific audiences based on interest, demographic or specific video content. You can create a message and share it with consumers with their videos or display ads. Additionally, after running a campaign, you can use YouTube Insight to learn how potential customers are interacting with your videos.

There might be some confusion around YouTube ad formats, so here’s some clarification:
  • I am not sure if my audience is on YouTube?: Your audience is watching YouTube videos. YouTube has users of all ages and 32% of users are between the ages of 35 and 54*. In fact, if the YouTube audience were a country, it would be the 3rd largest country in the world with over 420 million unique visitors every month.
  • We don’t have video content. How can we use YouTube?: You don’t need to have video content to advertise on YouTube. You can target your audience on YouTube with display, text or video ads. Our recommendation, since YouTube is a visual medium, is to test out display ads.
  • Is there professional content on YouTube?: YouTube has over 3,500 content partners, including CBSTV GuideFred and JuicyStar07. Our partners are actively uploading content and the video landscape is constantly changing. As this is the case, your target audiences are returning to see new, updated content on YouTube!
Check in next week for the third post, which will be on the Google Display Network, Remarketing and great tips for reaching your customers while they browse the web!* comScore MediaMetrix, September 2009

Monday, October 18, 2010

Google Media Solutions Series: Part 1, Back-to-Basics with Google AdWords and Search Marketing

Over the next four weeks, the Google Agency Blog will be debunking common myths, passing on easy implementation tips, and sharing general how-to of Google advertising. We'll be cross-posting to this blog, since most of the tips are relevant to small businesses. You'll be able to find all the tips in one place under the label 'Google Media Solutions Series'.

So, let's get started with Google’s search marketing product, Google AdWords. Using Google AdWords, you can target and the Google Search Network. This is a great solution to connect with potential customers who are searching for your products and services. It is flexible, measurable, and accountable. With AdWords, you can easily manage the spend of your account and control costs by setting a daily budget and maximum cost-per-click (CPC). Another benefit is that it’s easy to make changes to your ad text, as changes to ads take affect almost instantaneously. Lastly, as an added benefit, you can track the return on investment (ROI) of your account by using Conversion Tracking or Google Analytics.

There are some common myths that your clients may have heard regarding search and we want to make sure that we clarify these misconceptions:

  • My website shows organically, so I don’t need to advertise: It is great to have a highly ranked organic listing; however you can’t control the message to your potential customers with organic listings in the same way that you can control it with search marketing campaigns. By advertising on and the search network, you can control the message that you share with all potential customers and determine the landing page to which you direct your potential customers after they click on the ad. These features can lead to increased sales.
In addition, organic results are likely only capturing a very small portion of the relevant traffic on Google. For example, a consumer electronics advertiser might appear high in the search results for their brand terms, or specific trademarks relevant to their company, but AdWords can expose their message on a wide variety of related terms like 'digital cameras' 'netbooks' and 'HD TVs'.
  • Competitors can click on my ads maliciously: We take the security of AdWords accounts very seriously and have many resources in place to prevent your account from accruing invalid clicks. While invalid clicks occur less often than commonly perceived, we have three filters in place to protect your account: detection and filtering techniques, advanced monitoring techniques and manual reviews from our team.
Stay tuned for next week’s post on the Google Display Network, remarketing and great tips for reaching your customers while they browse the web!

Posted by Laura Salzberg, Agency Team

Where Do You Write?

This time last week I was taking this picture of Loweswater, in the Lake District, Cumbria. (Looking out of my bedroom/office window now, the weather is a little different.)

The scenery instilled calmness and serenity - it was certainly inspirational - I've still to type up the article I drafted with pen and paper at the end of that day, but the idea was inspired by this view.

As I've mentioned before in this blog, whenever I go away, I make a point of buying the local magazines and in one was an article about the writer, Hunter Davies. Hunter is a prolific writer, author and journalist and ghostwriter of many celebrity biographies including; The Beatles, Wordsworth, John Prescott, Wayne Rooney and Gazza. The article explained how Hunter Davies splits his year into two - he lives for six months in London, and for the other (sunnier) six months he lives in the Lake District. In fact, he lives here at Loweswater. (I'm jealous now.)

The reason I mention this is that here in the UK, British Summer Time ends in a couple of weeks and the clocks will go back an hour (fall back, spring forward - for those who can never remember) and this process reinforces upon us the onset of winter. It's a time when our habits change, and it's worth considering changing where you write. Now I'm not saying that you need to consider travelling like Hunter, from one end of the country to the other, but is where you write during the summer months the best place to write during the winter months?

During the winter months, daylight is scarcer and I much prefer working in natural daylight, so I move my desk next to the window in order to maximise the amount of time I can use this resource. (It's also where the radiator is situated, which is also a bonus!) Spend a few minutes considering your writing environment. I don't like using the darker evenings and the colder weather as an excuse not to write. Like Hunter, I find moving to a new writing place, even if it is from one side of the room to the other, the start of a new phase. It reinvigorates my excitement about sitting down at my desk each morning to work. It's different. And then just as spring takes a hold again, in preparation for the coming summer, I'll move back across to the other side of the room.

Hunter Davies is in his mid-seventies now, and shows no signs of retiring. (Isn't writing just the best job in the world anyway? Who does retire from writing?) Having a summer writing place and a winter writing place could be just what you need to maintain your inspiration levels. You may have the opportunity of moving further than me - perhaps into an adjacent room. However limiting your opportunities are, take a few minutes to consider your options. It could reawaken your creativity.

Good luck.

Friday, October 15, 2010

Going Google Across the 50 States: Google Apps strikes a chord with Premier Guitar in Iowa

[Cross-posted from the Google Enterprise Blog]

Editor’s note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from Patti Sprague, Managing Director of Premier Guitar in Iowa. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

Premier Guitar is for true guitar enthusiasts, a magazine focused on guitar gear and the musicians who use it. All of our employees are passionate about music, and many play guitar or other instruments. Working with a bunch of musicians creates a fun, creative workplace, but not always a very structured environment. We needed an email system that didn’t tie our team to the office, but allowed us to work together and stay connected wherever we may be. Google Apps was the perfect solution.

In our business we have very tight deadlines. We do things a little differently than other traditional magazines. We not only publish a print version of our magazine, we make all of our content, current and archival, freely accessible over 5 different platforms. We’re able to successfully compete with some of the older print centric publications out there because we’re lean and we can get stories up quickly. That requires a lot of team work. Google Docs allows us to work on a story from wherever we are and get it published quickly. It would never be possible to work as efficiently or collectively if we had to wait for a new version of a document to be sent to us before we could publish.

Often our writers and photographers will need to drop everything to hop on a plane for a last minute factory tour, or an interview with an artist. One of the reasons we started using Google Apps is the ability to access our email and calendars on our mobile phones or anywhere with an internet connection. With Google Apps, we know where the team is and what’s due based on our shared calendars. Our company calendar and editorial calendars are kept up to date so we can get our stories out quickly. Plus, we can always just hop on Chat to ask each other questions or find out the status of a shoot or a photo shoot or piece. Being able to just ask a co-worker a quick question instead of sending them an email and waiting for a response has really helped keep projects moving along.

Apps helps us stay connected and work together, while still having fun doing what we love. For a lean team that wants to meet deadlines while writing about their passion, Google Apps was the perfect choice.

Thursday, October 14, 2010

Tips for creating a free business listing in Google Places: Business listing titles

[Cross-posted from the LatLong Blog]

Users search on and Google Maps because they’re looking for relevant, high-quality content that answers a question or fulfills a need. This useful information often appears in the form of business listings on the search results page, and these free listings are an important way for local business owners to connect with potential customers. We want to help you make the most of your business listing, so this is the first post in three-part blog series about how to set up a clear and effective business listing via Google Places. This first installment delves into the specific topic of business listing titles — also known as your company or organization name — and highlights some of the common issues business owners encounter when creating a listing.

Example of business listings displayed on

Accurately list your basic business information

If you already have a business listing and want to tweak it, or if you haven’t yet claimed your business listing, sign in or visit Google Places here. The “Company/Organization” field will also serve as your business listing title, so you’ll want to enter in the exact name of your business. For example, for a business called “Fly Fishing Frankie’s Ltd.” the following would be its correct business and contact details:

Company/Organization: Fly Fishing Frankie’s Ltd.
Street Address: 88 Fish Road
City/Town and Postal Code: Fishtown, CA 90210
Main Phone: (555) 555-5555

A clean, easy-to-read title

The title of your business listing should reflect the exact name of your company or organization as it’s used in the real world. While it’s acceptable to leave off company extensions like Ltd, GmbH or Inc, since those identifiers aren’t helpful to users, be sure to avoid adding any descriptions that aren’t part of the official business name or making any modifications to the official name. Your business listing title must match the business name you use in the real world (e.g. on signage, letterheads or business cards) in order to comply with our Google Places quality guidelines. Listings that are in violation of these guidelines may be suspended and won’t appear in Google search results.

Here are some additional reminders about business titles based on some of the offending listings we see and have to suspend. We also let you know how and where to include specific information you want to provide potential customers, while complying with our quality guidelines.
  • Descriptors and keywords — The following are common examples of modified business titles. These are instances in which either descriptive phrases are used in lieu of the correct business name, or additional keywords and phrases have been added to the business name. These examples are not in accordance with our quality guidelines:
    • [Example title violation] Professional fishing travels
    • [Example title violation] Fly Fishing Frankie’s Ltd. - fishing, cutter travels, eating crabs
    • [Example title violation] Fly Fishing Frankie’s Ltd. entertaining cutter travels
    Note: While the “Company/Organization” field may only contain the name of your business, if you’d like to provide more information about your business’s classification or industry, you can do this by selecting the appropriate categories. You can also provide a more detailed description of your business - such as what you do and the the services you provide - in the “Description” field or on your company website.
  • Location names — Unless the official name of your business includes the name of your city, town or other geographic indicator, adding superfluous location terms to the business title violates our guidelines:
    • [Example title violation] Fly Fishing Frankie’s Ltd. Fishtown
    • [Example title violation] Fly Fishing Frankie’s Ltd. in Market Place Shopping Mall
    Note: To indicate the location of your business, please use the appropriate fields marked “Street Address,” “City/Town” and “Postal Code.” Adding location-specific information in the title of your listing is not necessary since our system automatically uses your address details to determine the search queries for which your listings would be geographically relevant. If you’re concerned that your business is difficult to find or part of a shopping mall or complex, you can provide users with further guidance about where to find you by adding that information in the “Description” field.
  • Phone numbers and websites — Phone numbers and website URLs should not appear in your business title. These details should only be entered into their respective fields in your Google Places listing. The following examples of titles violate our quality guidelines:
    • [Example title violation] Fly Fishing Frankie’s Ltd. (555) 555-5555
    • [Example title violation] Fly Fishing Frankie’s Ltd.
  • Capitalization and Punctuation — Some users may be tempted to use special characters or excessive capitalization in the business title to draw attention to their listing. However, this practice is not compliant with our quality guidelines:
    • [Example title violation] FLY FISHING FRANKIE’S LTD.
    • [Example title violation] **!!**Fly Fishing Frankie’s Ltd.**!!**
    Note: In order to ensure that the Google Places business listing results are useful and easy to read, please refrain from using visual gimmicks. Business titles, as well as addresses, should always use standard capitalization and punctuation.
The above examples may not cover all cases of business title violations, but we hope we were able to highlight some of the common mistakes we’ve seen. By avoiding these errors when setting up your business listing title, as well as reading through the rest of our Google Places quality guidelines, you should be in good shape to create an optimal and compliant listing.

If you realize that your existing listing is not compliant with our quality guidelines, we encourage you to sign in to your Google Places account to make the required changes and avoid getting temporarily suspended for violating the guidelines.

We hope you find this information helpful, and if you have further questions about business listing titles, visit our Google Places help forum.

Posted by Claudia Pfalzer, Local Search Quality

Tuesday, October 12, 2010

Getting the most out of Gmail

[Cross-posted from the Google Enterprise Blog]

Last week we posted some tips to help you move from Microsoft Outlook® and other client-based software to Google Apps. Today we’d like to share some more thoughts on making the most of Gmail.

Save time with Priority Inbox
A busy day often affords few email breaks. When you do get a chance to scan your mail, Priority Inbox helps you prioritize by identifying the messages that require your immediate attention. Gmail uses a variety of signals to predict which messages are important, including the people you email most and which messages you open and reply to. The best part is it gets better the more you use it. Turn on and manage Priority Inbox in your mail Settings – and read our tips to become a real Priority Inbox whiz!

Seamless chat, video and calling
We work with people in multiple ways, and Gmail makes it easy for you to choose the most effective means to communicate: email, chat, text messaging, video chats and phone calls are all available from your inbox. For example, voice and video chat lets you have an actual conversation with someone or meet face-to-face in brilliant resolution. And for those early adopters transitioned to our new infrastructure, we recently added the ability to call phones in Gmail, so you can place phone calls from your computer to any landline or mobile phone number and receive calls as well. For phone calls and video chat, download this plugin to get started.

Get more attached to your email
Attachments in other email systems can be cumbersome; they take up space, can be hard to find and you have to open another program to take action, which slows you down. Gmail has some helpful features that let you quickly view attachments without the need to open or download them on client-side software. The Google Docs Viewer allows you to view .doc, .pdf, .ppt and other attachments in a new browser tab simply by clicking the "View" link at the bottom of a Gmail message. If you decide you want to edit the file, click "Edit online" to open it in Google Docs, or download it to your desktop.

Gmail also includes a Google Docs preview lab that lets you read the entire contents of a Google document, spreadsheet or presentation right in Gmail. Note that your administrator needs to have enabled Labs for you to access them.

Put email in context
Wouldn’t it be great if you could update a sales lead without leaving your inbox? With contextual gadgets, you can. They display information from social networks, business services, web applications and other systems, and let you interact with that data right within Gmail. Your administrator or any third-party developer can build and distribute Gmail contextual gadgets to the domain with just a few clicks via the Google Apps Marketplace, which we launched in March. To learn more, browse for apps in the Marketplace that have ‘Mail Integration’.

The keys to productivity
With Gmail, we built in keyboard shortcuts to help you get through your mail quickly and efficiently. Once you enable this feature in Settings, you can archive (e), reply (r), compose (c), delete (#) or take just about any other action with one key or a short combo. For a handy guide, type “?” while you’re in Gmail – for maximum efficiency, print it out and post it at your desk.

Experiment in our Labs
Gmail Labs give users experimental – sometimes whimsical – features to customize Gmail in a way that works best for them. Some Labs accommodate preferences, such as adding a “Send & Archive” button, while others help you communicate, such as the Google Voice player and SMS in Chat. Still others help you stay organized, like the Google Docs and Calendar gadgets. If your administrator has enabled Labs for your domain, check them out for yourself.

What’s your favorite feature in Gmail? Feel free to let us know in the comments below. Happy (productive) emailing!

Monday, October 11, 2010

Google Places and Tags Holiday Guide

As the holidays approach, we’ve put together five quick and easy ways Google Places can help your business reach customers.

But first things first: claim the Place page for your business on This unlocks your ability to take advantage of all of these useful ideas:

  • Create a coupon highlighting holiday specials: Are you offering a package of products or services to your customers this holiday season? Let people know by creating a coupon for your special on your Place page. From your Places dashboard, click on the “Coupons” tab and then “Add a new Coupon.” Fill out a few details and watch your coupon go live! You can also give the coupon an expiration date, so it only runs for a set time period. Coupons are also a great way to track how many customers found you through Google Places. For more details on creating a coupon, check out our Help Center.
  • Link to a menu of holiday offers and prices: Manage the holiday rush by providing a link to your menu of products and services, or even your reservation page, on your Place page. To add your link, sign in to your Places dashboard, go to your listing and click "Edit." Scroll down to "Additional Details," add a column by typing in the label “Menu,” and then enter the URL of where you host your menu! If your website also handles reservations, then you can link to “Reservations” too. Check out this example and sign in now to add your links.
  • Make your business listing stand out with Google Tags: Show customers your holiday offer or menu when they search on Google and Google Maps. Tags are yellow markers that allow business owners to highlight important or unique aspects of their business, such as that coupon you’ve just created, a video, photos and more. To create a tag, go to your Places dashboard and click on “Add a tag.” Simply choose your tag type and let it run. To get you started, we’re giving business owners 30 days free!
  • Update your holiday business hours: Are you extending your operating hours on some days to accommodate the holidays? Update the business hours listed on your Place page for the days you’ll be open early or late. This helps local customers, especially last-minute shoppers, who may be interested in visiting your store take advantage of your extended hours.
  • Write a post to engage with your customers: Whether you’ll be closed for a certain holiday or open on days when most businesses aren’t, a post is the perfect way to let your customers know. You can also use it to tell people about your latest shipment holiday inventory. Posts are short custom messages of up to 160 characters and appear on your Place page. For more details on writing a post, check out our Help Center. You can also highlight your post with a Google Tag.

Posted by Bernadette Cay, Associate Product Marketing Manager

Revenue grows 48% with help from YouTube videos

Editors note: Today’s guest bloggers are Troy Olson, Digital Advertising Manager, and Jeff Loquist, Search Marketing Manager, for owns and operates a family of web stores with a wide selection of products, from barbecue grills and accessories to patio sets.

With the tagline, “we smoke the competition,” BBQ Guys has built a hot business around home furniture, fireplaces, and kitchen cookware – but the company’s true passion is barbecuing and grills. We’ve created our own YouTube channel around all things related to outdoor cooking, from recipe how-tos to grill reviews. For us, YouTube has been a recipe for success. Visit the YouTube blog to learn more about how we’ve used Google tools to build a fun, rewarding small business.

Posted by Serena Satyasai, The YouTube Team

Nuturing the Realtionship

Last week I blogged about sowing your seeds continuously, and those who do will be rewarded when a seed suddenly flowers unexpectedly. A couple of days ago, one of my students, Dave, wrote to update me of his efforts. For those of you who follow regularly, Dave is my student who regularly submits jokes to That's Life's 'Rude Jokes of the Week' slot. He's just seen his 60th in print (yes, 60 jokes at £15 a time totals £900 - so he's laughing all the way to the bank.) He definitely knows where to sow his humorous seeds anyway!

However, Dave has also been submitting articles to a variety of magazines, including one of the railway publications. He's been sending work in on spec, and the editor has liked what Dave has written, asking him to continue sending in material.

When he spoke to another member of the editorial team a few days ago, they told him that the editorial staff were due to get together some time this month to plan out the issues for the coming year. At first Dave considered this to be bad news - if they knew what they wanted for the next 12 issues, any ideas he had might not fit in.

However, when a magazine plans out the future, they don't decide at that one meeting what is going to be on every page of every issue for the next 12 months. They tend to plan a theme, identifying specific ideas for some specific pages within the magazine. Effectively, they create an editorial calendar, which is often used by the advertising department to sell advertising space. (If an issue is going to be focusing on Railway holidays, then the advertising department will approach holiday companies that offer railway holidays inviting them to advertise in this specific issue.)

But, now that Dave has a relationship with the staff at this magazine, he's in a position where he could ask for a copy of the editorial calendar when it's been created. That way, he can 'twist' his ideas to fit the theme of a specific issue. By approaching the editor by email with an idea (and remember, the editorial staff now know him), his chances of success are greater, if he's pitching an article idea on a topic that the magazine wants to cover.

Sometimes a relationship with a customer (yes, the magazines and publishers are your customers - and remember - the customer is always right!) needs some careful handling. But nurture it correctly and it could blossom into a rewarding relationship.

Good luck.

Friday, October 8, 2010

Going Google Across the 50 States: North Carolina based American Support relies on Docs, Sites and Chat to run its business

[Cross-posted from the Google Enterprise Blog]

Editor’s note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from Matt Zemon, President of American Support, headquartered in North Carolina. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

At American Support, we provide back office services to over 400 cable, phone and internet franchises in 29 states. Our services include billing and subscriber management along with 24/7 customer care and technical support.

When I originally founded the company in 2006 we had a joint venture with a Philippines-based call center to provide customer service at a reasonable cost to our clients. In the first couple years of business it became evident that our clients and their subscribers wanted to have American-based customer service. Our clients were not happy with the off-shore customer service we were providing and we were having difficulties winning new business. As a customer service outsourcer the challenge was finding a way to provide the American customer service they desired at a price point they could afford.

To save our business we ended up rethinking our business model and looking to the cloud to drive down costs and increase our efficiency. The first change was migrating to a call center in the cloud platform which enabled us to recruit, train and route calls to rural American home-based employees who needed and wanted the work. With this technology solution in place we began bringing our call center jobs back to America. As of May of last year we are a 100% American customer service organization.

The second change was moving from Microsoft Exchange to Google Apps in 2009, which allowed us to more efficiently and effectively collaborate with our employees and clients spread out across the United States.

Today we maintain a small office in North Carolina and a technical assistance center and network operations center in Montana. The rest of our management team is spread out between Arizona, Colorado, Kentucky, Georgia and Nebraska. Our entire customer support team works from home.

Tools that fostered collaboration were absolutely essential to running our business. Each manager and their team really live in the Google Apps environment. All of their meetings are done through Google Docs and video chats. I’ve never met 90% of our employees in person. Every meeting agenda is built off of a doc with everyone logged into the same doc at the same time, taking notes and keeping track of next steps as we move along through the meeting agenda. Plus, our clients across the country have started getting used to the value of moving away from attachments to using Google Docs. Working together internally and externally is so much easier when we’re always sure we’re looking at the most current document and you can collaborate on it in real-time.

Google Sites is also a key aspect of our business operations. We create a custom site for each of our clients that contains the most frequently asked questions, their unique policies and procedures, and other useful information for our teams. Sites allows us to keep all information in one place that everyone on the team can update and reference.

We had initially looked at Google Apps for its 25 GB of mail and shared calendars, but it’s Google Sites, Docs and Talk that allow us to communicate successfully and efficiently so that we can support customers with a team all over the country. We attribute our successful collaboration and the ability to run a coast-to-coast virtual team to our use of Google Apps.

UK Reader's Digest Competition - Watch for Copyright

The UK edition of Reader's Digest is running a competition for a 100-word story. The story has to be 100 words exactly. Stories of 99 words will be rejected.

The story that appeals most to the panel of judges will win £5,000, with the two runners up winning £100 of book tokens. All three will be printed in the Reader's Digest.

However, you should always read the terms and conditions of a competition.

Further information can be found here.

Full details of terms and conditions can be found here.

NOTE: "Contributions become world copyright of Vivat Direct Ltd (t/a Reader's Digest)." The terms and conditions of this competition state that the copyright of ANY ENTRY SUBMITTED INTO THE COMPETITION will become the property of Reader's Digest and its parent company.


I just wanted to clarify that it is not the writers of the winning entries who lose their copyright - but every writer who submits an entry who will lose their copyright in their creation.

Thursday, October 7, 2010

Top Tips on Cloud Computing

A far off reality only a few years ago, today cloud computing has become mainstream. However, many small business owners we meet are still unclear about what cloud computing is and, more importantly, how it can benefit their business. If you're in this camp, you're not alone. A recent survey of European IT Heads by Portio Research found that 56% were not familiar with cloud computing.

Cloud computing, or software as a service (SaaS), is when IT software and services are delivered over the web and through a browser. This transfers the responsibility for IT maintenance, software upgrades and any system issues onto the service provider, allowing enterprises like yours to focus on your core business instead of your infrastructure. That's why the cloud is especially appealing to small-to-medium sized businesses, which often have a smaller workforce and less capacity for time-consuming and expensive IT maintenance.

To help you get more familiar with this concept that can streamline and improve your business operations, we've put together the following 10 things to consider when getting started in the cloud:
  • Moving to the cloud is easy: The transfer of business information into the cloud is very straightforward. There is no need to install new hardware or software as everything is run by the cloud provider.
  • Cost savings could be higher than you anticipate: Businesses that move to the cloud can make savings on many different levels - IT hardware and software expenditure is cut dramatically and fewer staff or support resources are needed for IT maintenance. Last September, analyst group IDC estimated that business can instantly reduce their IT spend by approx. 54% by moving to a cloud based solution.*
  • Improved productivity: One of the key benefits of cloud computing is that employees can access documents and emails whilst away from the office. If your business demands mobility and flexibility or you have staff keen to extend their use of home or remote working, the cloud could be a straightforward and affordable way of addressing these needs.
  • Greater level of security: Cloud computing can be more secure than traditional IT. It's all about economies of scale - many established cloud suppliers employ leading security experts, invest vast amounts of money into securing their applications and develop technology beyond the means of any small business. In addition, the risk of losing confidential data on a laptop or a USB stick is also diminished, as everything is stored in the cloud and not on your devices. (Last year a survey from CREDANT Technologies found that 55,843 mobile phones and 6,193 other devices, such as laptops, had been left in the back of London black cabs over the previous six months.** In November 2009, it found that New Yorkers forget on average around 5,000 mobile phones and more than 500 other handheld devices, including iPods, laptops and memory sticks, in the back of taxis, every month.***)
  • Manage the cultural adjustment: Today's employees expect to have the same technology at work that they enjoy at home. Google designs its applications with users in mind and many staff will already be familiar with Google Mail and Google Docs. However, internal communication about the change of service and in-house training sessions will help staff to feel more comfortable using the new technology.
  • A more collaborative way of working: Using cloud computing applications, people can work more closely together, accessing and working in the same documents in real time - without the need for hundreds of emails with attachments. Improved knowledge sharing and communication encourages creativity amongst your employees which can help drive the business forward.
  • Flexibility to scale up or scale down your business: Cloud based "pay as you go" style services allow you to easily increase your use of cloud services as your business grows, or decrease your spend if you need to temporarily scale down.
  • Employees of tomorrow: Look at how teenagers interact - on Facebook, Bebo or MySpace - all cloud environments. These teenagers will soon become employees, accustomed to collaborating online and accessing their data from any mobile device at hand, not expecting to work in one location and from 9 to 5.
  • Your business resiliency can be improved: Cloud computing providers should not only offer 24/7 support but also the increased resiliency and redundancy afforded by multiple data centres to ensure your information is always available. This means that you experience less downtime than when managing IT in-house, and any problems can be solved far quicker by being fixed centrally. IDC estimates that businesses operating in the cloud achieve 97% greater IT reliability.*
  • More choice: In contrast to traditional IT models which can involve expensive software licenses and long lock-in contracts, the cloud model offers far more flexibility. You can switch provider far more easily and regularly in order to get the best experience and value for money. However, it is important to check with your cloud provider as to how you retrieve data from their cloud should you choose to switch in the future.
*IDC White Paper sponsored by, Cloud Platform Drives Huge Time To Market and Cost Savings, Doc # 219965, September 2009
** CREDANT Technologies London taxi survey 2008
*** CREDANT Technologies New York taxi survey 2009

Posted by Malgosia Rigoli, Small Business Blog Team

Monday, October 4, 2010

Custom shoes made possible with custom AdWords campaigns

Mike Knapp and Michael Fox had always dreamed of founding a start-up. Jodie Fox (Michael’s wife) had always loved custom-made shoes. When her friends started asking her to design shoes for them and to bring these handmade shoes back from her travels, she, Mike and Michael saw a business opportunity. The trio founded their online custom shoe design company Shoes of Prey to share the design experience with the rest of the world.

The business first took flight in Australia, where the founders live and their company is headquartered. Their first customers were trusted friends, who tested the online creation tool and proudly wore their personalized designs. The ability to create custom shoes quickly went viral. It seemed that with each step they took, the initial testers received questions about where they found their fabulous footwear. Soon strangers began making purchases, and when the website spread to overseas locations, the team began offering different currencies to allow for international sales.

The team had already created an AdWords account to promote Shoes of Prey to online customers in Australia. As they expanded internationally, they created new AdWords campaigns targeted at English-speaking countries with currencies they could process. They used AdWords location-targeting to show ads in new locations: Canada, Ireland, New Zealand, the U.K. and the U.S. Michael says, “Despite being based in Australia, it took only a matter of days for our first orders to start coming in from the other side of the world. It was exciting to see!”

Currently, about 10 percent of Shoes of Prey’s shoe sales come from AdWords customers—and about 40 percent of those sales are from international buyers. One of the main reasons they’ve been successful in reaching international audiences is the ease with which they can edit ad texts for each location. “Gift certificates have been really popular on our site,” Michael says. “So we use AdWords to promote our gift certificates. Key events for us are Mother's Day, Valentine's Day and Christmas.”

Michael then uses Google Insights for Search to identify each country’s peak search traffic dates for these occasions. “We time specific AdWords campaigns to target each of these events. Mother's Day is on a different day in different countries, so AdWords lets us run ads at different times of the year for the various countries, and edit the ads so they speak to users in those countries. For example, we’ll mention the price of our shoes in euro in Ireland and in dollars in the U.S.”

After only a year of operation, the founders have hired three new employees and have formed partnerships with local firms in Japan and Russia to localize their offering in those markets. “Early on in the life of our business, AdWords showed us the potential our business has for growth outside Australia, so we now offer Japanese and Russian versions of our website, complete with local marketing and customer support in those markets,” says Michael.

With AdWords, Michael, Jodie and Mike have been able to share their passion for custom shoes with international customers who share their love for customization. Their next step is to inspire all shoe lovers to design their own footwear. Michael tells us: “We're starting to experiment with the Google Display Network to help us find those first customers while they're browsing the web.” And they’ll continue to use AdWords location targeting and ad text customization to reach new international customers who might not know just how much fun designing shoes can be!